Failed videos
If Hit The Road Dude AI cannot generate a video, the video deducted for that task is returned to your pack so you can try again. That is a restored video, not a cash refund. A task that is still processing has not failed. If a failed video is missing from your pack, email [email protected] with the task ID.
Finished videos
A video that was generated successfully is not refunded because of taste, style or a change of mind, except where the law requires otherwise. AI results vary. Check the portrait requirements before you choose a pack. A result is not guaranteed to match an external example’s driver, voice, gestures or camera angle.
Payment or delivery problems
Contact us about a duplicate charge, a completed payment whose videos never arrived, or a finished video you cannot open. We will look into it and may correct the order, restore videos or refund the payment where that is appropriate or required by law. We do not promise a cash refund for every unused pack.
A full refund of a pack removes the unused videos from that purchase. It does not add a new pack. A partial refund is reviewed by support.
How to ask
Contact [email protected] about your Hit The Road Dude AI purchase with your account email, order or invoice ID, purchase date, reason and any task ID. Do not send card numbers, passwords or verification codes. An approved refund goes back to the original payment method. Timing depends on the payment provider and your bank.
Packs are one-time purchases. There is no subscription to cancel. This policy does not limit consumer rights the law requires us to give you.